Frequently Asked Questions

Everything you need to know about your SURI shopping experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can follow your package's journey to your doorstep.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

Do you ship internationally?

Yes, SURI ships to over 50 countries worldwide. Shipping costs and delivery timeframes vary by location and will be calculated at checkout.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are SURI garments sustainably made?

Sustainability is at our core. We use organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal impact on the planet.